# How do I recover my Taptouch login password if I forget it ?

If you forget the login password for your Taptouch account, you can reset it. Here are the steps:

1. Visit the Taptouch backendopen in new window using the Chrome browser on your computer.

2. On the login page, click Forgot Password.

   

3. Enter the email address associated with your account, fill in the captcha, and then click Reset Password. If the captcha is not clear, click on the image or the update icon next to it to generate a new one.

   Note

   Please ensure that you enter the correct email address, otherwise you will not be able to receive the email.

   

4. You will receive an email to reset your Taptouch account password, as shown below:

   

5. Click the Reset Password button in the email , or copy the URL provided in the email to your browser, enter and confirm the new account password, and then click Confirm.

   Note

   The account password must be at least 6 characters long and can only consist of numbers, letters, and underscores.

6. After resetting your account password, click Back to Sign In to return to the login page, enter your account and the new password, and you will be able to log in successfully.

If your staff sub account forgets the login password, you can also log in to the Taptouch backendopen in new window with the Brand Owner account and directly modify the password of the staff account.

1. Enter the Staff > Staff > Staff List page from the left navigation bar.

2. Find the staff account that forgot the password in the list and click the pencil icon on the right.

   

3. Click Backoffice Authorization, enter and confirm the new account password, and then click Save to save the changes.

   

4. Return to the backend login page, switch to the staff sub-account, enter the new account password, and you can log in successfully.