# Hardware Installation Settings

Before installation, make sure there is a network cable and power supply near the counter and kitchen printer! If there is no network cable interface, please consult the sales or purchase installation service.

# Hardware connection

# POS

1. Connect the network cable to the RJ45 interface.

2. Connect the cash box control cable to the RJ12 cash box interface.

3. Connect the power interface, and the flat surface of the power plug is close to the screen.

The interfaces of different models of POS are located in different positions. Please refer to the manual of the POS for reference.

# Receipt printer

1. Insert the print roll.

   1. Press or toggle the cover opening button to open the roll cover.

   2. Insert a new paper roll according to the diagram.

   3. Pull out a piece of paper and insert it into the paper outlet, then close the lid.

   4. Insert the power plug.

   The cover keys of different models of printers are located in different positions. Please refer to the printer's manual for reference.

   

2. Connect to the POS via USB cable.

USB Type A connects to the POS, and USB Type B connects to the printer.

# System initial setup

1. Turn on the power to the printer and POS.

2. Follow the on-screen prompts to complete the initial settings (language, country, time zone, network, etc.).

# Software initial setup

1. Open the App Store, download and install the Taptouch Hospitality app.

2. Allows the Taptouch Hospitality app to perform unknown operations.

3. After successful installation, launch the Taptouch application.

4. Log in with your backend account.

5. Enter the initial PIN code: 1234.

# Connect and Configure Printers

1. Click the gear icon at the bottom of the left sidebar to enter the settings page.

2. Click on Printer Setting.

   

3. Click + to add a new printer and configure the basic information:

   1. Enter the printer name and model. Generally, please select "Ivida S300H". If there is no current model in the list, please select "Other Model".

   2. Select Connection as USB, and then select the printer device detected by the system in the Printer Device column.

   3. Check the content to be printed, such as receipt, kitchen order, etc. When selecting Print Kitchen Order to print the kitchen order content, you can select the products to be printed by printing group.

      

4. Click Print Test to observe the test page and see if there are any errors or garbled characters.

5. After printing the test successfully, click Confirm.

6. Repeat the above steps to add more printers as needed. The free version supports connecting up to two printers.

# EFTPOS Initialization and Connection

# Taptouch EFTPOS

There are two commonly used models of Taptouch EFTPOS devices: S1F2 mobile EFTPOS and P400 + desktop EFTPOS. The following will introduce how to quickly install and use EFTPOS devices after obtaining hardware devices.

• S1F2 Mobile EFTPOS

S1F2 is a mobile card reader with a printer and battery, WiFi connection and 4G network backup. It is suitable for most restaurants, especially those that use desktop payment.

Hardware installation configuration:

1. Remove the machine from the packaging box, then slide the back cover of the machine down to open and place the battery in the battery slot.

2. After the battery is installed, insert the USB Type-C end of the power cord in the packaging box into the right side of the machine to charge and turn it on.

3. If the card reader is used for checkout at the counter, it is recommended to use the official charger and charging cable to keep the EFTPOS always in the charging state, and the charging state of the host will not enter the sleep mode.

Connect to local WiFi and fix IP Address:

The card reader and POS are connected through the local network. In order to be more secure and stable, it is recommended that you set the network address of Taptouch EFTPOS to a static IP.

Please consult Sales for a password for the Settings page.

1. After turning on EFTPOS, select the corresponding store, connect to Wi-Fi, and enter the main page.

2. On the home screen, tap Settings - > Network.

3. Enter the system settings password and click Continue.

4. Click Enter Wi-Fi password to connect to the internet.

If there are changes to the payment settings of Taptouch EFTPOS in the backend (tips, surcharge, receipt), please update synchronously on EFTPOS.

1. Open Taptouch EFTPOS and click Settings - > Configuration in the lower left corner of the screen.

2. After entering the password , click Continue.

3. Check the status of EFTPOS. If there is a version that needs to be updated, click Update.

• P400 + Desktop EFTPOS

P400 + is a desktop EFTPOS that has no battery, uses network cable connection, and does not come with a printer. It is suitable for scenarios such as self-service machines and checkout counters. As there is no 4G network backup, it is necessary to have a 4G line backup for the broadband network in the store. For example, Telstra and Optus both provide free 4G network backup solutions.

Hardware connection settings:

1. Open the package, remove the P400 + host, open the back cover, and connect the included 28PIN Dongle to the host.

   

2. The other end of Dongle is connected to the Ethernet cable and power supply. Dongle has two Ethernet ports, and the Ethernet cable is connected to the interface at the end of Dongle.

   

Fixed Local Network IP Address:

Fixing the IP address of EFTPOS helps to ensure the stability of the connection without being affected by router policies.

1. Tap the Settings gear icon on the home screen to go to the settings page.

2. Click on Network and enter the PIN Code (please contact Support or Sales to get it).

3. Click on Ethernet.

4. Go to the IP Settings interface, turn off DHCP, and keep the IP Address obtained in DHCP state.

   Tips

   If you change the network or router, the static IP address may not work. In this case, you need to reopen DHCP to obtain a new IP address, then turn off DHCP and fix the IP address.

   

After fixing the IP Address, synchronizing the latest settings on Taptouch EFTPOS will take effect.

1. Open Taptouch EFTPOS and tap the Settings icon in the lower left corner of the screen.

2. Click on Configuration.

3. Enter the system password for EFTPOS and click Continue.

4. Check the status of EFTPOS. If there is a version that needs to be updated, click Update.

POS host and EFTPOS pairing

After setting the static IP Address of Taptouch EFTPOS, it can be connected to the POS. After connection, customers can use Taptouch Pay to pay the orders.

The WiFi of S1F2 may have compatibility issues with Telstra or Optus mobile networks. If there is a payment risk, please contact the Taptouch support team to handle it for you.

View device information for pairing on EFTPOS

1. Tap the Settings gear icon on the EFTPOS home screen to enter the settings page.

2. Click on Device Info to find the device information: Serial Number and IP address.

   

POS host connected to EFTPOS:

1. Click the gear icon below the left navigation bar on the POS to enter the settings page.

2. Click on Payment Settings.

   

3. Find Taptouch EFTPOS in the list, click Configure. Select the device model of the end point, and fill in the Serial number and IP address viewed on EFTPOS.

   

4. If you do not want to print the order receipt on the POS, uncheck Print Payment Receipt On Taptouch POS.

5. Click Save.

After connecting, it is recommended that you use a small amount to test the Taptouch Pay payment order on the POS, check whether EFTPOS will automatically enter the card payment interface and display the payment amount, and confirm that the entire process is smooth and error-free.

# Tyro EFTPOS

First, open Tyro EFTPOS and connect to the network , get MID and TID on EFTPOSopen in new window. Then pair on the POS:

1. Click the gear icon at the bottom of the left navigation bar to enter the settings page.

2. Click on Payment Settings.

3. Find Tyro Payments in the list and click Configure.

4. Select the paired EFTPOS model and fill in the obtained MID and TID. Click Authorise to complete the pairing.